Accessibility Statement

Springboard Hospitality

Last Updated: Nov 1, 2022

We aim to extend genuine hospitality to all guests and visitors of our hotel. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay. If you encounter problems learning about our hotels or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at www.springboardhospitality.com.

To ensure this, Springboard Hospitality complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly.

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard.

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at info@springboardhospitality.com

You can learn more about W3C's Web Accessibility Initiative (WAI) HERE.
In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool.

Browser Help

Optimize the way you view your web browser. If you are experiencing difficulty reading the Renew website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page:

Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features

The website for Renew was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:

  • Navigation Shortcuts
    To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.
  • Structured, Semantic Markup
    HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group.
  • Images Visibility
    All content images include descriptive ALT attributes.

Standards Compliance

The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following free tools and services are available to assist you with viewing and interacting with our hotel website:

  • Click here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click here for Web Page Backward Compatibility Viewer, a tool for viewing web pages without a variety of modern browser features.
  • Click here for Lynx, a free text-only web browser.

SPRINGBOARD HOSPITALITY ACCESSIBILITY STATEMENT

This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands (collectively, "Springboard Hospitality," "we," or "us"). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

The Springboard Hospitality Portfolio of Hotels includes Airtel Plaza Hotel, Aviator Hotel, Banyan Harbor Resort, Chamberlain West Hollywood, DoubleTree by Hilton Hotel Park City - The Yarrow, Fall Creek Inn, The Ozarker Lodge, Harbor Court Hotel, Hotel Winters, Hotel Ziggy, Pacific 19, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites Hotel, Maui Beach Hotel, Maui Seaside Hotel, Neptune Resort, Pacific Monarch Hotel, Plantation Hale Suites, Royal Grove, Studio City Court Yard, The Carriage House Las Vegas, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, Best Western El Rancho Inn Signature Collection, Best Western Orlando Gateway Hotel, Best Western Sonoma Winegrower's Inn, The Jeff, The Hills Hotel, The Sierra Nevada Resort, Sandcastle Oceanfront Resort at the Pavilion, Sandcastle Oceanfront Resort South Beach, The Wilde Resort and Spa, White Sands Hotel, Ohia Waikiki Studio Suites, The Virginian Lodge, Waikiki Sand Villa, The Wayfinder Waikiki, Kauai Beach Resort. This list is subject to change. For a full list of affiliate hotels, please visit our portfolio here.

Springboard Hospitality strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  *   We have built our website using standard-compliant HTML and CSS

  *   We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.

  *   We have provided consistent navigation across the website

  *   We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through https://www.springboardhospitality.com/ and any of our portfolio of hotels brand websites.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-8280.  We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.